Refund policy
Refund Policy
The short version: 30 days to return it for a refund, and a 90-day warranty against defects. Email support@mobettahbands.com and we'll sort you out.
30-Day Satisfaction Guarantee
If you bought your product at mobettahbands.com and it's not right for you, you have 30 days from delivery to return it for a refund of the purchase price.
How it works:
1. Email support@mobettahbands.com within 30 days of delivery. Include your order number.
2. We'll send you a return number and tell you where to ship it.
3. Send it back within 14 days of getting that number. Opening the box is fine — just include the return number, everything that came in the box, unused and in resalable condition, in its original packaging. We recommend tracked shipping — the product is your responsibility until it reaches us.
4. Once we receive and inspect it, we'll email you either way. Approved refunds go back to your original payment method within 5–10 business days, and your bank may take another 2–10 business days to post it.
The fine print, kept short:
• Original shipping charges and taxes aren't refundable.
• You pay return shipping.
• Returns sent without a return number, or missing parts or accessories, may be refused or subject to a restocking fee of 15% or the value of the missing parts, whichever is higher.
• This guarantee covers retail purchases made on our website by the original purchaser — not wholesale orders, resold product, or products bought elsewhere.
90-Day Limited Warranty
Every product bought on our website is warranted to the original purchaser to be free from defects in materials and workmanship for 90 days from delivery.
If something's defective: email support@mobettahbands.com with your order number and photos of the issue. If the claim is covered, we'll repair or replace the product at our option — or refund the purchase price if neither is reasonable — and we'll cover the shipping to get the repaired or replacement product back to you. Replacements are warranted for the rest of the original period or 30 days, whichever is longer.
What's not covered:
• Damage from accidents, misuse, spills, drops, or use outside the product's intended purpose
• Damage from failing to follow the product's instructions
• Modifications or repairs by anyone other than us
• Ordinary wear and tear, including scratches, dents, and fading, cracking, or peeling of printed designs
• Products bought anywhere other than mobettahbands.com
CAUTION: Contains small parts if broken. Not suitable for children under three. Keep away from small children and pets.
The legal part
Except where the law says otherwise, implied warranties (including merchantability and fitness for a particular purpose) are limited to the 90-day warranty period, and we aren't liable for incidental, indirect, special, or consequential damages, including loss of profits or data. Some jurisdictions don't allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have others that vary by state or province. No distributor, reseller, or employee can modify or extend this warranty.
This policy is governed by the laws of the State of Washington.
Mo Bettah Bands USA Inc. 1050 Larrabee Ave., Ste. 104 #2100, Bellingham, WA 98225 support@mobettahbands.com Last updated: Aug 07, 2026