Privacy Policy

The short version: we collect what we need to take your order, ship it, and stay in touch if you want us to. We don't sell your information for money. You can ask us to delete it any time.

This covers mobettahbands.com, run by Mo Bettah Bands USA Inc. Questions or requests: support@mobettahbands.com. Last updated: August 7, 2026

What we collect

When you order: your name, email, shipping and billing address, phone number if you give it, and what you bought. Your card details go to our payment processor — we never see or store your full card number.

When you browse: your IP address, browser and device type, time zone, pages and products viewed, search terms, and how you found us. Collected automatically through cookies, pixels, and similar tools.

When you contact us or sign up: whatever you send us, plus your email if you join our list.

When you post a review or tag us on social media: we keep a copy of what you wrote or posted, along with the name or handle you posted it under, so we can display it and reply to you.

Why we have it

To take payment, ship your order, handle returns and warranty claims, answer your questions, screen orders for fraud, meet our tax and legal obligations, understand what's working on the site, and — if you've opted in — send you email about new products and offers.

Who we share it with

Only the companies that help us run the shop:

• Shopify, which hosts our store and processes orders (their privacy policy: shopify.com/legal/privacy). Shopify also runs limited automated fraud screening, such as temporarily blocking IP addresses or cards tied to repeated failed transactions — this doesn't have any legal or significant effect on you.
• Payment processors (Shop Pay, PayPal, Apple Pay, Google Pay, and the card networks)
• Shipping carriers and our fulfillment provider, ShipHero, so your package arrives
• Klaviyo, if you're on our email list
• Judge.me Reviews, if you leave a review
• Analytics and advertising providers — see below

We may also share information to comply with the law, respond to a subpoena or lawful request, protect our rights, or if the business is sold.

We do not sell your personal information for money.

Advertising and cookies

We use Google Analytics and Microsoft Clarity (a behavioral analytics tool that records sessions and heatmaps) to understand how the site is used, and advertising pixels from Meta (Facebook & Instagram), Google Ads, and TikTok to measure our ads and show them to people likely to be interested. Under some US state privacy laws, this counts as "selling" or "sharing" information for targeted advertising even though no money changes hands.

You can opt out by emailing support@mobettahbands.com or using the cookie preferences link in our footer. We honor Global Privacy Control signals from your browser. You can also opt out directly with the platforms:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Meta: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads
• TikTok: tiktok.com/legal/page/us/privacy-policy/en
• Industry-wide: optout.aboutads.info

Cookies themselves range from essential (cart, checkout, login) to analytics and advertising. You can block them in your browser settings; the essential ones are needed for checkout to work, so blocking everything may break parts of the site.

Your rights

Wherever you live, you can ask us to:

• Tell you what information we have about you
• Correct anything that's wrong
• Delete your information
• Send you a copy in a portable format
• Stop using it for targeted advertising
• Unsubscribe from marketing email — every email has a link, or just tell us

Email support@mobettahbands.com and we'll respond within 30 days. We may need to confirm it's really you first. We won't treat you differently for asking.

California residents have these rights under the CCPA/CPRA, including the right to know what categories we collect and to opt out of "sale" or "sharing" as defined above. You can use an authorized agent by contacting us.

Canadian residents have access and correction rights under PIPEDA. If we can't resolve a complaint, you can contact the Office of the Privacy Commissioner of Canada.

UK and EEA residents have rights under the UK GDPR and GDPR, including objection and restriction, and the right to complain to your local supervisory authority. Our lawful bases are contract (fulfilling your order), legitimate interests (running and improving the shop, preventing fraud), consent (marketing and non-essential cookies), and legal obligation (tax and accounting records).

How long we keep it

Order records for 7 years, because tax law requires it. Marketing contacts until you unsubscribe. Support emails for 2 years. Browsing data per the cookie durations above — most cookies expire between 30 minutes and two years.

Where it goes

We're a US company, our store runs on Shopify, and some providers process data in other countries — so your information may be processed outside where you live, under appropriate safeguards.

Security

The site runs on HTTPS and payments are handled in Shopify's PCI-compliant environment. No system is perfect, but we take reasonable steps to protect what we hold and limit who can see it.

Age

You need to be 18 or older to order from us, and our site isn't directed at children. We don't knowingly collect information from anyone under 18. If you think we have, email us and we'll delete it.

Changes

We'll update this page when our practices change and update the date at the top.

Contact

Mo Bettah Bands USA Inc. 1050 Larrabee Ave., Ste. 104 #2100 Bellingham, WA 98225 support@mobettahbands.com